Opening page for your client to lodge a new Support Ticket, Case, Matter or Incident. The vocabulary can be modified to suit your business. Here they can also look at their own existing tickets.

The client's form to complete a new ticket. A web site link can be made to go directly to this page.

A list of tickets belonging to the logged in client.

Client's view of a selected ticket. There is a reply section at the bottom of every ticket, with the option of uploading a file.

The login page for staff members to view their tickets.

The form used by a staff member to open a new ticket. A due date can be set and the ticket can be assigned to another member of staff immediately.

The Staff Panel Screen of the logged in Staff user, showing a list of that user's tickets.

Staff user's view of a selected ticket. The staff member can reply to the ticket in the area at the bottom of the ticket as well as upload a file for the client to open or save.

Knowledgebase articles. These can be added into a reply to a client or used internally within an organisation.

List of Staff member users in the Admin management section. Staff can be added, modified or deleted and user groups can be organised.

In the Admin section, departments can be set up.

In the Admin Panel, an administrator can set up email templates for all automated emails that get sent to both staff and clients.